Frequently Asked Questions

📦 What are the delivery times?

Our products are shipped within 1 to 3 business days.
Average delivery times are 6 to 15 working days for France, the French overseas departments, Europe and Canada.

🚚 Where do you deliver?

We deliver to France, the French overseas departments (Guadeloupe, Martinique, Guyana, Réunion) as well as to Europe and Canada.

🧾 How can I track my order?

You will receive an email with a tracking number as soon as your order is shipped.
You can also track your order here: https://nexoliaecom.com/apps/track123

🛍️ Can I change or cancel my order after purchase?

Yes, as long as the order has not yet been shipped.
Contact us quickly at contact@nexolia.com with your order number.

↩️ Do you offer returns?

Yes. You have 14 days after receipt to change your mind.
The product must be unused, in its original packaging.
Return costs are your responsibility except in the case of error or defect.
Click here to access our dedicated portal:
👉 Submit a return request ps://nexoliaecom.com/apps/return_prime

💳 What payment methods are accepted?

We accept:

  • Bank cards (Visa, Mastercard, AMEX)

  • PayPal

  • Secure payment via Shopify Payments

📩 I have another question

You can write to us at contact@nexolia.com